Smart water meters
Who is responsible for maintaining the new smart meters?
Rous is responsible for the repair and maintenance of all pipes and fittings from the water supply pipeline up to and including the water meter. The property owner is responsible for the repair and maintenance of all pipes and fittings beyond the meter.
How will the new smart meter affect my water bill?
Rous has typically swapped meters once every ten years for all customers. As the meter ages, it becomes less accurate, so if your meter is nearing the end of its life, some customers may notice a change in the recording of their overall usage when the new meter is installed. The new smart meters have been certified against Australian Standards in the same way the existing style of water meter has previously been certified. Please note, you will continue to receive your bill in the same way, either by post or email.
How do they detect leaks?
The ‘smart’ part of the smart water meter provides a connection to a digital communication network, similar to a mobile phone network, which takes regular readings from the water meter that can analyse trends in water use at a property. This runs below the typical frequency of a mobile network.
How do I access the data / my water usage?
You can benefit from keeping track of your daily water usage through the MyRous app. This app will help you to self-manage your water consumption. You can download the app by clicking on this link. With access to this information, you will be able to monitor your water use, develop ways to reduce your use, and identify any unusual activity that might indicate a leak.
Backflow prevention devices
What is a backflow prevention device?
This is a device that is installed next to a water meter that prevents water from your property entering the main network. This protects the integrity of the water supply and ensures the health and safety of all water customers.
Is there an additional charge for the backflow prevention device?
It is expected that there will be a charge of $196 per annum ($0.53 per day) for the annual inspections and the eventual end-of-life device replacement.
Who do I contact if I believe my water pressure has altered after installation?
If you experience changes to your water pressure, please contact the Rous Customer Service Team on 6623 3800, or email your enquiry to council@rous.nsw.gov.au and we will work with you on this matter.